15 Benefits of #Business #Coaching

business coach

Business coaching for start-up companies that are experiencing sluggish growth helps these companies increase the bottom line, reduce attrition and create happier employees. As a Business and Success Coach, based in South Florida, MyHelps Inc launches new programs to help entrepreneurs achieve these goals.

Coaching, while this word comes from sports where the coach assists individuals as well as teams to increase performance and achieve new goals, is a process in which the coach asks the individual well-formulated questions and helps in finding answers.

The strongest aspect of coaching is that the individual is finding answers to his or her own questions. Simultaneously it is perceived as a managerial approach and style of management where the manager himself becomes the coach of employees.

Business Leaders have identified fifteen significant benefits of Business coaching as a growth and development tool.

They are:
1. Continuous one-on-one attention that facilitates growth
2. Expanded thinking through dialogue and powerful questioning from a coach.
3. Self-awareness – including bringing light to blind spots.
4. Personal accountability for development – A coach can hold you accountable for work you promised to do.
5. Just-in-time learning; e.g. preparing for a speech or meeting
6. Sustained interpersonal skills development.
7. Consistent, long-term development that gets embedded and becomes part of your routine.
8. Identify executive strengths and development needs
9. Leverage existing strengths and improve performance
10. Create a Leadership Strategy with an Action Plan and accountability to help Business owners stay on track
11. Adopt and/or reinforce the required leadership skills and competencies crucial to the company’s growth.
12. Positive and sustainable behavior changes
13. Develop leadership skills and practices; learn coaching skills they can implement.
14. Enhanced career planning and development with an action-oriented plan
15. Create and plan for greater work/life balance.

Myrna Morris Young (@myrna_morris) is the president and owner of MyHelps Inc, a Florida based Coaching and Consulting firm that specializes in delivering leadership development programs for start-up companies and dynamic organizations.
Ms Young is a Certified Professional Coach from the University of Miami, Credentialed as an Associate Certified Coach by the International Coaching Federation, Awarded Entrepreneur of the Year in 1998 and nominated for Business Woman of the Year in 2015. Her areas of expertise are Leadership development, social media marketing and personal growth. Myrna can be reached for your coaching requirements or as a motivational speaker for your next event at 888-569-3182 or on the web at “http://www.myhelps.us”

WHAT IS YOUR STARTUP IQ?

startupiq
Are you an Entrepreneur or thinking of becoming an Entrepreneur? Would you like to know if you are naturally gifted with Entrepreneurship Intelligence or you will have to work harder than most? Silicon Valley have the answer for you.

A test for success:

Here are a few natural traits that predict Entrepreneurial success:

startup

Openness – A high openness score means you are open minded. You listen to the ideas of others and are willing to learn from them. Sam Walton built the Walmart Empire by learning from his competitors.

• Conscientiousness – Doing what is right. Integrity and honesty fit into this natural ability as well. Conscientious Entrepreneurs run their companies diligently, solving their customers problems.

• Extraversion – We have heard a lot about extroversion as it relates to successful CEO’s. True in order to sell, you must like people and be comfortable around them; but as an Entrepreneur you shouldn’t go it alone. You should create a team. If you are not a natural extrovert, hire a front line sales person. Bill Gates is an introvert so you could be wildly successful even if you don’t have this natural ability.

• Agreeableness – Are you compassionate, warm and considerate? People do business with people they like. Agreeableness does not mean you must be nice all the time. As a business owner you must be able to also be straightforward with customers and employees and to replace the ones who do not conform to your mission.

• Neuroticism – A good indication of Entrepreneurial success is to score low on the neuroticism test. Neuroticism is defined as the tendency of an individual to experience negative emotions such as anxiety, hostility, depression, impulsiveness and vulnerability. Entrepreneurs, Managers and Leaders must be emotionally stable, self-confident, calm in the presence of chaos, even tempered and relaxed.

• Fluid Intelligence – This refers to the ability to rapidly learn and apply a rule. Entrepreneurs deal with different issues all day. As a start-up they wear many different hats. The ability to switch from one issue to another is very important and is a skill that cannot be learned. Fluid Intelligence is considered the most revealing test for success. If you get stuck and can’t switch roles, you cannot lead and become an Enterprise.

I open this up for comments if anyone disagrees with Silicon Valley. As an Entrepreneur, I agree with this predictive test.

As your Success and Entrepreneurial Coach, the foundation of my coaching practice is creating self-awareness and business consciousness. I have seen passion override natural ability; so go for it.

7 Traits of Highly Effective Sales People

wolf of wall street

“I determine to render more and better service, each day, than I am being paid to render. Those that reach the top are the ones who are not content with doing only what is required of them.”
― Og Mandino, The Greatest Salesman In The World

The best sales and most effective sales people are naturals. They are extroverts who love people, have sunny positive personalities and are highly ethical.
Here are seven other traits you should look for when interviewing for your sales team.

1: They fish instead of hunt

A hunter stalks his prey and then attacks. He tries to make one shot for the kill; if he misses, then he tries to find another prey and takes aim again.

A fisher man on the other hand first understands the fish he is trying to catch. In choosing a pond or lake, he knows what kinds of fish are in the pond, what kind of bait they usually bite on and when they are most likely to bite.

In the world of sales, the hunter is the transaction seller who sells on price and usually has only one shot.

The salesperson who is a fisher man on the other hand, takes the time to learn about his customer. He understands how his product solves the problem of the customer and instead of shooting to kill; he dangles the correct bait by offering a solution and builds a relationship with the customer, before he tries to close the sale.

“Obstacles are necessary for success because in selling, as in all careers of importance, victory comes only after many struggles and countless defeats. Yet each struggle, each defeat, sharpens your skills and strengths, your courage and your endurance, your ability and your confidence and thus each obstacle is a comrade-in-arms forcing you to become better… or quit. Each rebuff is an opportunity to move forward; turn away from them, avoid them, and you throw away your future.”
― Og Mandino, The Greatest Salesman In The World

2: They know when to speak and when to listen
Inexperienced salespeople think they can win sales by over-talking their prospects. The best salespeople use discretion and carefully crafted questions to get a prospect to close. Once they have delivered the pitch, they know to shut up and listen.

sales cartoon

3: They work closely with their support staff
Closing a large customer sometimes require your solution experts. Great sales persons know when to bring in their support staff to add value to the customer.
Inexperienced salespeople try to do everything by themselves and usually loose the sale.

4: They practice continuous learning
Great salespeople not only learn everything about their product; but they also learn everything about their competitor’s product.
For example: Let’s say you are trying to decide between a Toyota Camry and the Honda Accord as your next vehicle. You are at the Toyota dealership and your salesperson not only tells you why the Toyota Camry is the right car for you based on the needs he uncovered during his fact finding segment of the sale; but he also tells you the all the features of the Honda Accord and why it may not be the best fit for you. He knows his product!

5: Highly Effective Salespeople love their job
Most salespeople actually hate sales and selling. The most effective salespeople actually enjoy it. They get up every day excited about the product and the prospects. They love the high of the win and the excitement and challenge of influencing their customers.

For these few, the high compensation is an added bonus like icing on the cake, of getting to do what they love.

6: They are self-motivated and self-directed

Companies spend a ton of money on sales managers who mostly focus on whip-cracking the bottom performers.

Great salespeople don’t need micro managing; they are internally motivated to being the best and set their own growth goals.

7: They are honest and ethical

Highly effective sales people never over promise and under deliver; they never lie to get a sale. They know that trust of the sales person and the company is essential to a long term relationship with the customer.

They understand the principle that the short term gain of getting a sale on false pretenses equals long term pain.

How to Run Your Sales Meetings like a Quaterback

bilichick trophy

As a Head Coach, Bill Belichick’s greatness comes from the fact that he builds his systems around the strengths and weaknesses of his roster and it led him to 4 Super Bowl Championships. This is good coaching in the purest form; playing to the strengths of one’s personnel.

It may not be something that often crosses your mind, but football coaches and small business owners have a lot in common. Both professions require leadership, dedication, commitment and a strong work ethic in order to succeed.

There is an old saying about the strength of the wolf is the pack, and I think there is a lot of truth to that. On a football team, it’s not the strength of the individual players, but it is the strength of the unit and how they all function together.” — Bill Belichick

Just like football coaches, as a small business owner or a Sales Manager; you must take on many roles to ensure everybody is working together as a team to achieve important goals and for operations to run smoothly. Here are a few other ways football coaches and small business owners play a similar game.

brady
Pre-game

To prepare for a football game, coaches research opponents, develop game plans and determine the best lineup of players who will help the team win. Similarly, when starting a small business, entrepreneurs conduct market research to understand the competition and the key economic conditions and indicators. Entrepreneurs also build a business plan, which sets the strategic framework for the organization and maps out the path forward. In addition, small business owners find top talent who will help them execute the plan and beat the competition.

During the game

Over the course of a game, head coaches make adjustments regularly, shifting tactics to put their team in position to score and win. They consult with assistant coaches to get advice on what plays they should run. Entrepreneurs and Sales Managers also make strategic moves and adjust to constantly changing market forces and customer demands.

Halftime

Coaches typically deliver inspiring halftime speeches that motivate players to give their all and function as a team. Entrepreneurs and Managers should also motivate their employees by providing benefit programs and encouraging their career growth through coaching and motivational curriculum, that helps to strengthen their teams’ skills. Having a motivational speaker at your monthly or quarterly sales meetings also adds a charge to your team, similar to the Half Time inspirational speeches of great coaches.

wolf of wall street

Post-game

Following a game, coaches review footage to analyze which plays and strategies did or did not work and what improvements the team can make to defeat the next opponent. At the end of each day or period of performance, entrepreneurs crunch numbers to determine how well the business performed and identify ways to boost profits, cut costs and improve customer service.

At your Monday Morning sales meetings, Sales Managers should be doing the same thing. They should be analyzing which plays resulted in closed sales and which plays didn’t. They should develop strategies and best practices from reviewing the week’s plays. Only then can they become the Tom Brady of management. They will know the strengths and weaknesses of not only their team members but of the competition. They will know if the competition has a tendency to lead with price or service. They could then quarterback their team to run plays that would leave the competition behind or looking in the wrong direction.

Confidence directly impacts results, here is how to get it.

russel wilson

You are down by 16 points with 3 mins to go in the 4 quarter. You have played the worst game of your life. You have thrown 4 interceptions. Not only that, but the world is looking on and judging you. What do you do? Do you fold up like a flower without sunshine? Or do you dig deep and remember the last time you were down 16 to nothing and you came away with the victory? Quarterback Russell Wilson did just that on Sunday to win the AFC Championship game against the Green Bay Packers. With 3 mins to go in the 4 quarter, Wilson was having his worst game to date; he had thrown 4 interceptions. The commentators were saying they had never seen Wilson play this bad. I started to route for them. I was routing for the underdogs, the Packers, because the Seahawks were the Super Bowl champions; but I hate to see a team embarrassed in front of millions. I have heard of quarterbacks who were tagged as not being able to win the big games. But this is where confidence separates the true champions. Confidence and the spirit of never giving up. Even though Wilson had already thrown 4 interceptions to Kearse, he had confidence in him to give him another chance and he caught that winning touchdown and held on to that ball like his life depended on it. If you allow the facts like you just threw 4 interceptions, and you let negative thoughts snap your positive energy; you will loose. But like Wilson tearfully declared after pulling off a stunning overtime victory, he had the confidence in himself and in his team that they could win.

confidence

I saw this same scenario play out on a sales team that I was a part of. We were a team of about 40 outbound reps in a call center. The top sales persons on the team were selling about 40 units per day. Then a new girl was hired. She started banging out 40 units by noon!. Management thought she was cheating and started to check her sales to make sure she was not sandbagging leads. She calmly declared that she was not cheating; but that she was confident. She said when she picked up the phone, she had confidence that she was going to close the sale, and she usually did. I started paying attention to what she was doing, and I too started selling 40 units by lunchtime!.

confidence steps

Confidence is usually the result of prior successes. As a sales manager, confidence should be the first skill you coach to. If your team is not confident, that they cannot win. You have to exhume past victories to give energy to present day activities. Why did Wilson feel that he could win?; because he won before. He knew that if there was time on the clock, his team had a chance.

Who are the Stars on Your Team? The 20/70/10 rule of Differentiation

miami big three
Who is your favorite star player? Is it LeBron James in basketball? Peyton Manning in Football, or Derek Jeter in baseball? Regardless of which star you pick, management knows that this star is the “duck who lays the golden eggs” and they treat him with respect and shower him with dollars. On the same team, suiting up in the same uniform, playing the same number of games, going to the same amount of meetings and practice workouts; you can have the star making 10 million per year and his team member making the minimum $300,000 per year. What exactly is the message management is trying to convey with this disparity in salary? The message is “you are the best, you are important to this team winning, we value you and your skills, we don’t want another team to be able to steal you away by offering you more money.” The other members of the team don’t grumble at the water cooler about the unfairness of pay. Instead they are happy to play in the presence of greatness and they are hoping that some of his skills will rub off on them.

Let’s bring this scenario to your sales team. How are you letting the stars on your team know that you value their contributions? Do you reward them with praise publicly and personally? Do their bonuses reflect their value? I have been on teams where the top sales representative overachieves by 150% to revenue goal and the Sales Manager offers no public or personal congratulations. No fanfare! On top of that accounting tries to not pay by recalculating and cutting the amounts of bonuses.

The 20/70/10 rule of differentiation states that 20% of your team are your star players and should be showered with incentives to continue to perform at this high level. The next 70 percent are average or mediocre team members and management should offer them coaching to improve their confidence and skills sets.

rolondo Mcclain

Take the case study of Rolando McClain. He was the #1 draft pick for the Oakland Raiders in 2010. That means that he was one of the best coming out of college; but once in the NFL, he didn’t live up to his potential and he was released first by Oakland Raiders. He was then picked up by the Baltimore Ravens and later released as well. Then when the Cowboys were looking for a linebacker, McClain came under their radar and they decided to check him out. They called his old college coach Nick Sabin and asked him what made McClain good in college. With this information the Cowboys received from Coach Sabin, they called McClain in for a tryout and made him an offer. The story goes that the exchange with the Ravens cost the Cowboys a bag of donuts! Jason Garrett the head coach of the Cowboys and his coaching staff worked with McClain, improved his confidence, and moved him from the bottom 10%, to the top 20%. McClain now starts every game and he and the Cowboys had an awesome year.

The job of a Sales Manager is to move his mediocre players up through the ranks with effective coaching. Sometimes an outside coach works best, because the employee can be honest. Beating them over the head with the numbers on the report is not the way to do it.

Please call me for a free consultation if you are interested in improving the players on your team.

The last number is the bottom 10%. These team members should be moved out to other roles. If on a sales team and selling is not their forte, they could be moved to a supporting role, for example.

What Are They Biting On? 5 Ways To Improve Your Bait

young_boy_going_fishing

I recently watched the movie “A River runs through it”. I should confess that anything with Brad Pitt I watch with a big smile on my face! Anyway, in the movie Brad and his brother were fishing in this river. Brad’s brother was catching a whole lot of fish and Brad had not caught one. After some time of being a spectator in this fishing expedition, he shouted to his brother, “What are they biting on?” His brother shouted back, “Pimento Bugs”. Strangest bait I ever saw, these bugs had wings! But sure enough, when Brad changed his bait he caught the biggest fish ever!

In sales, you are the Bait!

Everything you heard is true! People buy from people they like, people they feel a connection to or with people who are like them!


Here are 5 Ways you can Improve your Bait:

teeshirt dress

No tee-shirts and tattoos

1: Your Attire
Again, I will start with an Old Cliché “You never get a second chance to make a first impression.” If you are going for an interview or meeting with a customer for the first time; look the part, and that is your best.
I went for an interview once at Apple retail Store and I was very confused. Apple, Google and Facebook CEO’s have all made famous the tea shirt and running shoes mode of dress. So I was not sure how to dress; but I decided on a suit. No tee-shirt and runners for me! Better to be overdressed than not get a job because you showed up in tea shirt and tennis shoes. In the movie “the Pursuit of Happyness”, Will Smith was sleeping in bathrooms and homeless; but he made sure he had one suit that always looked good. That is all you need, one good outfit. It is suggested that for the man the color should be blue, black or grey for a suit. For the ladies a pant suit or an A-line dress works wonders.

2: Your Profile
Your profile picture is what everyone sees. Just a picture of your head and face, and they from that they form a judgement, whether consciously or not. In a recent LinkedIn training class, the presenter told a story about how he was about to hire someone for a service, then he noticed that their picture was dark and blurred. He said he decided not do business with them. He formed a judgement that if they could not spend $50 to get a good profile picture, then they could not be successful. You might say that he was too judgemental; but you never know what is costing you business. It is best to button it up.
I personally would never connect with anyone who didn’t have a profile picture because I made the judgement that they were either not active or not serious. Now I connect because I can offer my consulting services because they need Help! Spend the money to get a professional profile picture and it will pay dividends.

suit and shoes

3: The entire package
I could never understand the “shoe shine” concept. Why did men favor going to get their shoes professionally shined until it became a mirror and they could see their faces in their shoes?
Now I understand, those men understood the value of “the entire package”. You can’t show up in an expensive suit, and your shoes are not shined! You can’t show up in an expensive suit and your hair looks like a hippie; you can’t show up in an expensive suit and your car looks like you bought it from the scrapyard. People form the wrong impression and then you have to work doubly hard for them to hear what is “coming out of your mouth”.

For men, pay attention to the suit, shirt, tie, hair style, shoes.

For women, pay attention to your dress, your hair, your shoes and your pocket book! Yes, people now pay attention to what handbag you are putting your lipstick into!

4: Your Business card, your Website, and your Printed Materials

If you want to convey success, then you have to look the part.

Has anyone ever handed you a business card that was printed at home on cheap paper? What was your reaction? Did you want to run out and purchase their product? I am sure you didn’t. Or you ask someone who has a service you are interested in for a business card, and they tell you they don’t have one.
I should even add a pen to this scenario. In the movie “the Pursuit of Happyness”, there is a scene in which a salesperson bent over backwards to get a contract with Will Smith to produce his story. He called him several times, he made him an irresistible offer, he tracked him down at the airport and when Will was about to sign the contract and he asked him for a pen, he did not have one! Will cancelled the deal. He felt that a salesperson should always have a business card and a pen if he is worth anything!

5: Your Speech
I don’t know if you have noticed, but most of the leading roles for movies and television commercials are going to actors who sound English! It is like a “cool breeze” to listen to someone with a pleasant voice. You don’t have to have an English accent; but your volume should be right and your pace should be right. As a Toastmaster, when we are speaking, we are gonged when we add fillers to our speech. Fillers are so, umm, ahh, etc. if you are doing a presentation and you have too many fillers, your audience doesn’t regard you as a subject matter expert.

Your Bait is you! Once you make a good impression and the fish are biting; then you can get on with the business that you came to do, and that is to sell your product or service.

You want to catch some fish!

Find out some other ways to Create Influence
Register for my Free Pre-recorded Webinar

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Can you recognize your failure symptoms?

types of failure
How often have you said “life is short”? Well It is! We are here on earth for a limited time to fulfill a purpose. Wouldn’t it be nice if we could go to the doctor and tell him our life symptoms and he would give us a diagnosis of success or failure? For example if you go to the doctor today with itchy bumps and a fever, he would look at you and without running any tests diagnose you with the chicken pox.

Recognizing your failure symptoms early in life before you get to your 5th or 6th decade is the only way to take action to modify your behaviors. As we head into 2015, I would like to offer you the gift of consciousness. Do you have any of the symptoms below? If you do, call me for a free coaching session. Take control of your life and get a step closer to success.

Here are 5 symptoms of failure.

1. Sleeping too much.
sleep tired

Do you sleep more than 6 hours per night or day? Thomas Edison took only 2 hour naps on his desk while he was working on his inventions. He didn’t want to sleep because he was so invested in his work. He called sleep a waste of time.

I read Donald Trump’s biography and he said that he hated going to sleep because he was so excited about his business and he didn’t want to miss anything.

Donald Trump credits only sleeping for three or four hours with staying ahead of his competition. “How does somebody who’s sleeping 8 and 10 hours a day compete with someone that’s sleeping three or four?” he’s said.

Political leaders across the globe run their countries on short spurts of shuteye. President Obama has said he can get by on a four-hour doze. Former British Prime Minister Margaret Thatcher ran the U.K. for a decade, on four hours a night.

The saying “the early bird catches the worm” is meant to tell you that rising early is best if you want to catch the opportunities. If you go to bed early and sleep late, that is a failure symptom that you will not be successful.

2. Are you an Introvert?
introvert extrovert

A shy kid might look longingly at other kids playing in the schoolyard, afraid and unsure about how to approach them, but an introvert is perfectly content on her own.
Laurie Helgoe

Introverts are sometimes called the “walking sleepers”. Introverts usually allow activity to pass by them without participation, indulge in time killing pursuits, taking only the most minor role or unconstructive parts. Introverts are also the solitaire players, the pathological bookworms, the endless crossword puzzlers, the couch potatoes. In order to succeed in business or life, you need to have the ability to sell yourself, you need social skills. You don’t have to be the life of the party but you must be able to be comfortable at the party.

3. Are you drinking more than 2 drinks daily?
Drinking heavily brings on a waking sleep. Drinking affects your ability to think straight and handicaps the drinker. You will not be able to contribute fully in staff meetings, argue sensibly, plan or be proactive if you are under the influence of alcohol.

4. Extreme extroverts

“I always thought I was an extrovert until I became a theatre major. Then I realized I just didn’t like silence.”
― Cora Carmack, Losing It

Do you count the day lost if you did not attend a dinner party, go to a movie theatre, dancing at a club or hanging out with friends? To be successful you need time alone to plan, to be creative and to ponder your next move.

5. Having no goals

vission mission

Dr William Menninger says “a fellow must know where he wants to go, if he is going to get anywhere”

No goals are bad enough but low goals are worst. Is your goal to just keep your job and make just enough money to pay your bills? Is it to live to retirement and then collect social security? Or is it to be the top player in the “candy crush” video game?
The bible says “people without a vision will perish”. Not necessarily physical death, but spiritual death. It is exhilarating to work towards a goal. Happiness is defined as working towards a goal.

“We are at our very best, and we are happiest, when we are fully engaged in work we enjoy on the journey toward the goal we’ve established for ourselves.”

The great leaders and legends of our time, all had goals, vision, mission and as they achieved one goal, they started on the next.

Join me for a Free webinar on how to set and achieve clear goals, how to create vision and mission statements, how to motivate your staff to excel and how to create influence.

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How to care for your “thought seed”

As a CEO, it doesn’t matter whether your company is only “you” or you have a staff of one thousand. If you are the CEO, you are the visionary. You are all your company has, and your company will rise or fall depending on what you do with your “thought seed” or vision.
You are the lid!

thought seed

Limits, like fear, is often an illusion.
Michael Jordan

What we are today comes from our thoughts of yesterday, and our present thoughts build our life of tomorrow: Our life is the creation of our mind.
Buddha (563 BC-483 BC) Founder of Buddhism


Let’s say you are a Law student at Harvard University; but your passion is writing software. You spend most of your time in the computer lab writing code. One day your friend and fellow computer enthusiast show you an edition of Popular Electronics magazine, featuring a kit to build one of the first mini computers, the “Altair 8800”. You think to yourself, this new computer needs software to run. I can write the code for the software to run this computer!. So you call the company and tell them that you have already written software that would run on this new computer. Not true, you don’t even have a model! But you get them to agree to give you a meeting to demonstrate. You bust your ass to deliver; and you meet the deadline. Your code worked perfectly. The company gives you the contract. You quit Harvard and go full time into your own company; you call it Micro-soft!

Where is reality in this story? How many CEO’s operate in this space of total confidence, vision and action? The ordinary would have said, “We would need to get an Altair computer and understand the Bios before we can write code.” The ordinary would wait for the right time to make the call. You know the end of the story. Bill Gates and Paul Allen started Microsoft after that. At 23 years old, Bill had 25 employees and his company was grossing over 2 million annually. This was before IBM and MS-DOS. Today he is the richest man in the world with a personal fortune in the billions.

seeds of thought

Care for your “thought seeds”. Ideas that are in alignment with your purpose will light you up and make you feel good. Most of us, you and me, when we get “thought seeds”, we filter them through our reality filter. We ask the question “does this make sense”.

“Dare to be unrealistic. Saying this is not realistic is the most commonly travelled road to mediocrity”
Will smith

What do you do with your “thoughts seeds“? Are you like the farmer from the scriptures? Do you sow some of them on rocks? Where the winds of negativity or your friends and family discourage you and tell you it would never work?

“A farmer went out to sow his seed. 4 As he was scattering the seed, some fell along the path, and the birds came and ate it up. 5 Some fell on rocky places, where it did not have much soil. It sprang up quickly, because the soil was shallow. 6 But when the sun came up, the plants were scorched, and they withered because they had no root. 7 Other seed fell among thorns, which grew up and choked the plants. 8 Still other seed fell on good soil, where it produced a crop—a hundred, sixty or thirty times what was sown. 9 Whoever has ears, let them hear.”………Mathew 13:4-9

Learn discernment. You have to know you. You have to know when the thought seed is a vision or it is just noise. You can tell this by paying attention to how your body reacts to the thought. Think about how your body reacted when you first saw your spouse or when you first thought about marrying him or her. I am guessing that the thought made you happy and “lighted” you up. I recently saw a theatre production of the Buddy Holly story; apparently Buddy Holly proposed to his wife after meeting her for 5 hours; He must have been burning up!

So, when you have a “thought seed” or a vision that excites you; you plant it in the ground, you cover it up, you water it and it WILL become a tree.

I started off talking about CEO’s but each and every one of us wants to grow up to be something.

Michael Jordon wanted to be the best at basketball. So he hired a coach and every summer he practiced and mastered one skill.

Coaching helps you take stock of where you are now in all aspects of your life, and how that compares to where you would like to be.
Elaine MacDonald

Join me for my new webinar workshop entitled “The Leader Within”. I am offering to HELP you either water the “thought seeds” already planted or plant new “seeds” to realize your vision. This webinar will be absolutely FREE!. Its purpose is to help you discover where you are today and plant the “seed” of where you want to be.

So if you want to be something tomorrow you are not today then:
REGISTER FOR FREE!!

The First date will be Thursday December 11/2014. Stay tuned for the times.

How to Develop Your Employees Potential with Feedback.

Feedback is the breakfast of champions.

~~Ken Blanchard

As a sales manager, you have a team of 10 sales persons: Two are overachievers and the other eight are happy being average. You know they have the potential to do so so much more… What do you do?
• How do you find out what really motivates them?
• How do you offer feedback that inspires instead of deflates?

sandwich
The Sandwich Model of Giving Feedback

Think of your favorite sandwich… It has bread on top, lots of juicy meat and condiments in the middle and bread at the bottom again.

In the Sandwich Model of giving feedback, the top of the bun represents the good things you see your salesperson doing.

Eg “Patty you did an awesome job on that PowerPoint presentation. You kept your audience interested, you listed facts and supported them, your tonality was awesome and you had good volume. Excellent job; BUT….”

Now you get to the middle of the sandwich, the meat. This is where you offer feedback on what Patty could have done better to close the sale. Phycologist’s reports that people are more receptive to hear negative feedback after you make them feel good with a positive comment.

The reason men in bars lead with flattery!

feedback

However, Your feedback is not going to get the desired result if you are not genuine with your praise, the same way if you use a tired overused line at the bar! You get nowhere and the party feels insulted. So dig deep and find something genuinely good to lead off the feedback. In our case study, Patty gave an awesome presentation, but she did not get the sale. So we pick up at:

Excellent job Patty but; the customer said that they needed to check out other suppliers before they made their decision. It might be a good idea to ask your salesperson what she feels she did wrong. If she says that she felt the customer needed to compare before they bought, you can tell her that they would have made a decision if she had SOLD them on the product by offering a solution to satisfy their real need behind the want.

feedback breakthrough

The meat: Excellent Job with the presentation Patty but the customer did not buy. I believe the reason is because you did not identify and therefore could not offer a solution to the real need. The customer told you they needed to purchase a new computer system because their old system does not give them enough storage capacity. Your presentation focused on listing our product with features highlighting our iCloud storage. If you had qualified the customer more thoroughly and understood why they needed more storage, you could have tailored your presentation to highlight the unique features of our product to satisfy the real need and eliminated our competitors. I have a suggestion, for the next month, when you meet with customers for the first time, I want you to really understand their needs behind the want. Ask questions like “I understand your need to have more storage. What would more storage really give you?” The customer may say, something like “We would be able to look back at data for 5 years and understand our customer’s buying history. We also would be able to really identify trends and analyze what worked and what did not work.”

encouragement

No sandwich is complete without the bread at the bottom. So you end with encouragement. To finish off your feedback you could say something like “You can become the star on this team, you just need to tweak your qualifying questions to understand the customer’s needs and you will see your close rate shoot through the roof.”

This sandwich model is the best way to give feedback to your subordinates. It motivates instead of deflates!