How to Become an Open Communicator

Are you an Open or Closed Communicator

This week on Mindset Transformation radio and podcast with Coach Myrna Young, I interview Leadership Coach and Trainer, Gail Green.
Gail teaches us How to Become an Open Communicator. Gail is the founder of GoGreen Learning.
To receive her Free Gift of 3 Go Cards send her an email from her web site www.gogreenlearning.com


Here is a brief Biography of my guest Gail Green.
• Gail is a leadership coach and trainer and her topic today is “How to find out if you are an open or closed communicator” in your business environment. Gail is a leader who connects individuals and teams to their truth, helping them to discover their full expression of courage, joy and fulfillment. Gail works with all sizes of companies, as well as individually with leaders, and do life coaching with individuals from all walks of life.
• Gail’s primary work is in leadership development, teambuilding, stress management and all forms of communication skills.

Why is being a closed communicator bad? Because as a closed off person, you become defensive, resistant, bitchy, moody, easy to anger, confrontational, and not open to feedback.
So as a Leader, it is important to be open to your team and employees.
Open people radiate outwards from their heart and is able to touch others.
If you want to impact your employees and your customers, then learn how to be open.
Listen to the podcast as Gail teaches us how to be Open vs Closed with the help of her Go Cards.

Brian Tracy The author of “Eat that Frog” also teaches How to become an Open Leader and achieve new levels of success in sales.
Click the link below to find out how.


300x250 Sales Success Made Simple

Are You also Closed Off in your personal relationships And Don’t Even Know It?

How Would you answer the following questions?
Are you emotionally guarded?
Are you willing to take risks?

If you answered yes to these questions, it could mean that you are closed off emotionally.

Sometimes being emotionally guarded gets you into bad situations; but most of the time it gets you nowhere. In every area of life, there is no reward if there is no risk taken. So that could be why you keep finding yourself in relationships that bore you, or in relationship with other emotionally closed off individuals. Because like attracts like. Those relationships aren’t very rewarding, are they? If you don’t take the risk by putting your true self and your true feelings on the table, those are the types of relationships that you will attract. Your emotionally open friends will get those giddy, best-friends-lovers, movie-type romances; you will get the dead-end ones. Maybe you’ve never had your heart broken, and maybe you think that’s a perk. But it’s not. It is said that it is better to have loved and lost then to have never loved at all! So, I will ask the question. Are you closed off and don’t even realize it?

Here is an article from Madame Enoire that asks 10 more ways to tell if you are closed off personally.

Here are 10 ways to tell if you closed off personally:
1. Do you feel like first dates are interrogations, and are put off by the line of questioning you receive during them?
2. Does it feel very inappropriate to you whenever someone becomes emotional around you?
3. Do your friends share their romantic stories with you? Or do they feel that you are never happy for them so they don’t share?
4. Do you attract cocky guys?
5. You do a lot of Googling before first dates.
6. You prep your friends to meet a guy.
7. Sex is a competition.
8. You’ve never cried to a partner or shown your venerability.
9. Eye contact makes you very uncomfortable
10. You’re very sarcastic

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Show Notes:
• Topic: Are you an Open or Closed Communicator?
1. Question 1: Tell us your journey towards becoming a Leadership coach
2. Question 2: How did you come to specialize in Open vs closed communication?
3. Question 3: How does a leader know if he or she is open or closed? What determines that?
4. Question 4: If a leader becomes closed off, how can he or she trace the source?
5. Question 5: Why should leaders want to become open? What are the benefits of being open?
6. Question 6: What tools do you offer as a coach to help clients who are closed off to become open?
7 Question 7: You sent me this beautiful set of Go Cards, how does one use these cards to change their state?

How To Transform Behavior in the Workplace

How to Transform Behavior in the Workplace
How to Transform Behavior in the Workplace

Today on the Mindset Transformation radio show and podcast, I interview Gena Yuvette Davis, a board certified executive coach, corporate trainer and organizational development consultant. Gena is going to talk to us today on the topic “How to Transform Behavior in the Workplace”

In keeping with my custom, I would like to share with you my tip of the week from coach Myrna.
Since Gena is going to talk today on How to Transform Behavior in the workplace, I want to share “How to remove old conditioning in your personal life”.
How to Remove old conditioning:

The physical component of the mind body connection, is the brain.
The mind is the software and the physical brain is the hardware.
If your brain, the hardware, is stuck in old patterns, even with the best of intentions, the software, the mind, won’t work.
If you let your brain keep you repeating the same patterns, you become like a biological robot.
Your words thoughts and actions become totally predictable.
We are all victims of repetitive patterns.

To change the patterns that are not serving you, the solution is awareness.

Here are 5 habits that are usually automatic.

1: Snacking non – stop even when not hungry
2: Spending too much time on the couch watching TV
3: Overspending your way into debt
4: Eating too much fast foods
5: Skipping breakfast
6: Late night snacking
7: Smoking cigarettes

How can you bring awareness to these habits and interrupt your pattern?

Let’s look at.
Snacking non stop
– whenever you feel the need to grab that bag of chips, stop and ask yourself
What am I really needing?
What need is this food really filling?

The moment you take a moment to think about your action, you interrupt your pattern.
You are on your way to breaking that habit. Even if you still eat that bag of chips.
You are on to way to removing old conditioning. Awareness is the key.

Another way to remove old conditioning is to:

– change your state
Let’s say you are sitting on the couch and you reach for the bowl of nachos on the table or the bags of chips from our previous example.
Just as you think the thought to command your hands to reach for the bowl; Change your state!
Get up and walk to the bathroom or to the mailbox. Move your physical body into a different position.

The 3rd way you can remove old conditioning is to:

Create a new habit – rewire the physical component.
Let look at our example of skipping Breakfast.
Make it easy.
– buy a drinkable breakfast and grab it on the way out of the door.
– have your partner make you breakfast.
– prepare a sandwich the night before and eat on the way to work.
– set the alarm 15 mins earlier.

These are a few ways to remove old conditioning and transform behavior in your personal life.

• Guest Biography
• Gena Yuvette Davis is a board certified executive coach, corporate trainer and organizational development consultant who truly believes that the “magic comes from within!”

• Authentically committed to empowering and inspiring others to be their best selves, Gena specializes in working with clients from a variety of industries who are on the fast track to taking their careers to next level. She is also a change agent for organizations who wish to transform their companies into diverse, collaborative and thriving workforces. Her drive and energy is infectious as she is able to elevate her clients and help them live to their true potential.

• Gena’s coaching, training and consulting style is intuitive, always full of energy, and with a touch of gentle persistence! Knowing that the answers are already within, Gena’s job is simply to be the way-shower of what is already known to be true – “success attained.” She is dedicated to assisting individuals and organizations to achieve excellence in ways that support integrity and a collaborative spirit. In addition to executive coaching and training in the areas of emotional intelligence, leadership effectiveness, communication skills and reputation management, her work includes a variety of strategic consulting services such as strategic planning, change management, retreat planning and facilitation, employee engagement, team-building, as well as diversity and inclusion initiatives. Her focus is on developing collaborative processes and as a thinking partner to foster learning, dialogue, and innovation.

• Topic Discussion
• Topic: Best Practices to Transform Behavior In the Workplace

• 1) What is “Behavioral Transformation?”
• 2) Why is behavioral transformation so difficult?
• 3) What are the different communication and behavioral styles?
• 4) What are three best practices to behavioral transformation in the workplace
• 5) What can we do to be our own advocates for change?
• 6) Can we really transform our work environment through behavioral transformation? How?

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web: www.myrnayounghelps.com
blog.myhelps.us

If you are interested in becoming a guest on the Mindset Transformation radio show and podcast email Coach Myrna Young @info@myhelps.us

Please subscribe to this podcast on iTunes so you can Transform your Mind for success.
https://itunes.apple.com/us/podcast/transform-your-mind-coach/id1144973094?mt=2

7 Traits of Highly Effective Sales People

wolf of wall street

“I determine to render more and better service, each day, than I am being paid to render. Those that reach the top are the ones who are not content with doing only what is required of them.”
― Og Mandino, The Greatest Salesman In The World

The best sales and most effective sales people are naturals. They are extroverts who love people, have sunny positive personalities and are highly ethical.
Here are seven other traits you should look for when interviewing for your sales team.

1: They fish instead of hunt

A hunter stalks his prey and then attacks. He tries to make one shot for the kill; if he misses, then he tries to find another prey and takes aim again.

A fisher man on the other hand first understands the fish he is trying to catch. In choosing a pond or lake, he knows what kinds of fish are in the pond, what kind of bait they usually bite on and when they are most likely to bite.

In the world of sales, the hunter is the transaction seller who sells on price and usually has only one shot.

The salesperson who is a fisher man on the other hand, takes the time to learn about his customer. He understands how his product solves the problem of the customer and instead of shooting to kill; he dangles the correct bait by offering a solution and builds a relationship with the customer, before he tries to close the sale.

“Obstacles are necessary for success because in selling, as in all careers of importance, victory comes only after many struggles and countless defeats. Yet each struggle, each defeat, sharpens your skills and strengths, your courage and your endurance, your ability and your confidence and thus each obstacle is a comrade-in-arms forcing you to become better… or quit. Each rebuff is an opportunity to move forward; turn away from them, avoid them, and you throw away your future.”
― Og Mandino, The Greatest Salesman In The World

2: They know when to speak and when to listen
Inexperienced salespeople think they can win sales by over-talking their prospects. The best salespeople use discretion and carefully crafted questions to get a prospect to close. Once they have delivered the pitch, they know to shut up and listen.

sales cartoon

3: They work closely with their support staff
Closing a large customer sometimes require your solution experts. Great sales persons know when to bring in their support staff to add value to the customer.
Inexperienced salespeople try to do everything by themselves and usually loose the sale.

4: They practice continuous learning
Great salespeople not only learn everything about their product; but they also learn everything about their competitor’s product.
For example: Let’s say you are trying to decide between a Toyota Camry and the Honda Accord as your next vehicle. You are at the Toyota dealership and your salesperson not only tells you why the Toyota Camry is the right car for you based on the needs he uncovered during his fact finding segment of the sale; but he also tells you the all the features of the Honda Accord and why it may not be the best fit for you. He knows his product!

5: Highly Effective Salespeople love their job
Most salespeople actually hate sales and selling. The most effective salespeople actually enjoy it. They get up every day excited about the product and the prospects. They love the high of the win and the excitement and challenge of influencing their customers.

For these few, the high compensation is an added bonus like icing on the cake, of getting to do what they love.

6: They are self-motivated and self-directed

Companies spend a ton of money on sales managers who mostly focus on whip-cracking the bottom performers.

Great salespeople don’t need micro managing; they are internally motivated to being the best and set their own growth goals.

7: They are honest and ethical

Highly effective sales people never over promise and under deliver; they never lie to get a sale. They know that trust of the sales person and the company is essential to a long term relationship with the customer.

They understand the principle that the short term gain of getting a sale on false pretenses equals long term pain.

How to Run Your Sales Meetings like a Quaterback

bilichick trophy

As a Head Coach, Bill Belichick’s greatness comes from the fact that he builds his systems around the strengths and weaknesses of his roster and it led him to 4 Super Bowl Championships. This is good coaching in the purest form; playing to the strengths of one’s personnel.

It may not be something that often crosses your mind, but football coaches and small business owners have a lot in common. Both professions require leadership, dedication, commitment and a strong work ethic in order to succeed.

There is an old saying about the strength of the wolf is the pack, and I think there is a lot of truth to that. On a football team, it’s not the strength of the individual players, but it is the strength of the unit and how they all function together.” — Bill Belichick

Just like football coaches, as a small business owner or a Sales Manager; you must take on many roles to ensure everybody is working together as a team to achieve important goals and for operations to run smoothly. Here are a few other ways football coaches and small business owners play a similar game.

brady
Pre-game

To prepare for a football game, coaches research opponents, develop game plans and determine the best lineup of players who will help the team win. Similarly, when starting a small business, entrepreneurs conduct market research to understand the competition and the key economic conditions and indicators. Entrepreneurs also build a business plan, which sets the strategic framework for the organization and maps out the path forward. In addition, small business owners find top talent who will help them execute the plan and beat the competition.

During the game

Over the course of a game, head coaches make adjustments regularly, shifting tactics to put their team in position to score and win. They consult with assistant coaches to get advice on what plays they should run. Entrepreneurs and Sales Managers also make strategic moves and adjust to constantly changing market forces and customer demands.

Halftime

Coaches typically deliver inspiring halftime speeches that motivate players to give their all and function as a team. Entrepreneurs and Managers should also motivate their employees by providing benefit programs and encouraging their career growth through coaching and motivational curriculum, that helps to strengthen their teams’ skills. Having a motivational speaker at your monthly or quarterly sales meetings also adds a charge to your team, similar to the Half Time inspirational speeches of great coaches.

wolf of wall street

Post-game

Following a game, coaches review footage to analyze which plays and strategies did or did not work and what improvements the team can make to defeat the next opponent. At the end of each day or period of performance, entrepreneurs crunch numbers to determine how well the business performed and identify ways to boost profits, cut costs and improve customer service.

At your Monday Morning sales meetings, Sales Managers should be doing the same thing. They should be analyzing which plays resulted in closed sales and which plays didn’t. They should develop strategies and best practices from reviewing the week’s plays. Only then can they become the Tom Brady of management. They will know the strengths and weaknesses of not only their team members but of the competition. They will know if the competition has a tendency to lead with price or service. They could then quarterback their team to run plays that would leave the competition behind or looking in the wrong direction.

Confidence directly impacts results, here is how to get it.

russel wilson

You are down by 16 points with 3 mins to go in the 4 quarter. You have played the worst game of your life. You have thrown 4 interceptions. Not only that, but the world is looking on and judging you. What do you do? Do you fold up like a flower without sunshine? Or do you dig deep and remember the last time you were down 16 to nothing and you came away with the victory? Quarterback Russell Wilson did just that on Sunday to win the AFC Championship game against the Green Bay Packers. With 3 mins to go in the 4 quarter, Wilson was having his worst game to date; he had thrown 4 interceptions. The commentators were saying they had never seen Wilson play this bad. I started to route for them. I was routing for the underdogs, the Packers, because the Seahawks were the Super Bowl champions; but I hate to see a team embarrassed in front of millions. I have heard of quarterbacks who were tagged as not being able to win the big games. But this is where confidence separates the true champions. Confidence and the spirit of never giving up. Even though Wilson had already thrown 4 interceptions to Kearse, he had confidence in him to give him another chance and he caught that winning touchdown and held on to that ball like his life depended on it. If you allow the facts like you just threw 4 interceptions, and you let negative thoughts snap your positive energy; you will loose. But like Wilson tearfully declared after pulling off a stunning overtime victory, he had the confidence in himself and in his team that they could win.

confidence

I saw this same scenario play out on a sales team that I was a part of. We were a team of about 40 outbound reps in a call center. The top sales persons on the team were selling about 40 units per day. Then a new girl was hired. She started banging out 40 units by noon!. Management thought she was cheating and started to check her sales to make sure she was not sandbagging leads. She calmly declared that she was not cheating; but that she was confident. She said when she picked up the phone, she had confidence that she was going to close the sale, and she usually did. I started paying attention to what she was doing, and I too started selling 40 units by lunchtime!.

confidence steps

Confidence is usually the result of prior successes. As a sales manager, confidence should be the first skill you coach to. If your team is not confident, that they cannot win. You have to exhume past victories to give energy to present day activities. Why did Wilson feel that he could win?; because he won before. He knew that if there was time on the clock, his team had a chance.

Who are the Stars on Your Team? The 20/70/10 rule of Differentiation

miami big three
Who is your favorite star player? Is it LeBron James in basketball? Peyton Manning in Football, or Derek Jeter in baseball? Regardless of which star you pick, management knows that this star is the “duck who lays the golden eggs” and they treat him with respect and shower him with dollars. On the same team, suiting up in the same uniform, playing the same number of games, going to the same amount of meetings and practice workouts; you can have the star making 10 million per year and his team member making the minimum $300,000 per year. What exactly is the message management is trying to convey with this disparity in salary? The message is “you are the best, you are important to this team winning, we value you and your skills, we don’t want another team to be able to steal you away by offering you more money.” The other members of the team don’t grumble at the water cooler about the unfairness of pay. Instead they are happy to play in the presence of greatness and they are hoping that some of his skills will rub off on them.

Let’s bring this scenario to your sales team. How are you letting the stars on your team know that you value their contributions? Do you reward them with praise publicly and personally? Do their bonuses reflect their value? I have been on teams where the top sales representative overachieves by 150% to revenue goal and the Sales Manager offers no public or personal congratulations. No fanfare! On top of that accounting tries to not pay by recalculating and cutting the amounts of bonuses.

The 20/70/10 rule of differentiation states that 20% of your team are your star players and should be showered with incentives to continue to perform at this high level. The next 70 percent are average or mediocre team members and management should offer them coaching to improve their confidence and skills sets.

rolondo Mcclain

Take the case study of Rolando McClain. He was the #1 draft pick for the Oakland Raiders in 2010. That means that he was one of the best coming out of college; but once in the NFL, he didn’t live up to his potential and he was released first by Oakland Raiders. He was then picked up by the Baltimore Ravens and later released as well. Then when the Cowboys were looking for a linebacker, McClain came under their radar and they decided to check him out. They called his old college coach Nick Sabin and asked him what made McClain good in college. With this information the Cowboys received from Coach Sabin, they called McClain in for a tryout and made him an offer. The story goes that the exchange with the Ravens cost the Cowboys a bag of donuts! Jason Garrett the head coach of the Cowboys and his coaching staff worked with McClain, improved his confidence, and moved him from the bottom 10%, to the top 20%. McClain now starts every game and he and the Cowboys had an awesome year.

The job of a Sales Manager is to move his mediocre players up through the ranks with effective coaching. Sometimes an outside coach works best, because the employee can be honest. Beating them over the head with the numbers on the report is not the way to do it.

Please call me for a free consultation if you are interested in improving the players on your team.

The last number is the bottom 10%. These team members should be moved out to other roles. If on a sales team and selling is not their forte, they could be moved to a supporting role, for example.