How to Use Feedback to Develop Employees

 

Feedback, plays an integral role in, employees potential, and development, as it is often the only personal communication that employees have that gives them, feedback, about their work.

Feedback, is the breakfast of champions. – Ken Blanchard

Case Study employee, feedback

As a sales manager, you have a team of 10 sales persons: Two are overachievers and the other eight are happy being average. You know they have the potential to do so so much more… What do you do?

• How do you find out what really motivates them?
• How do you offer, feedback, that inspires instead of deflates?

sandwich feedback method
sandwich feedback method

The Sandwich Model of Giving, Feedback

Think of your favorite sandwich… It has bread on top, lots of juicy meat and condiments in the middle and bread at the bottom again.

In the Sandwich Model of giving, feedback, the top of the bun represents the good things you see your salesperson doing.

Eg “Patty you did an awesome job on that PowerPoint presentation. You kept your audience interested, you listed facts and supported them, your tonality was awesome and you had good volume. Excellent job; BUT….”

Now you get to the middle of the sandwich, the meat. This is where you offer, feedback, on what Patty could have done better to close the sale. Psychologist’s reports that people are more receptive to hear negative, feedback, after you make them feel good with a positive comment.

The reason men in bars lead with flattery!

 

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However your, feedback, is not going to get the desired result if you are not genuine with your praise, the same way if you use a tired overused line at the bar! You get nowhere and the party feels insulted. So dig deep and find something genuinely good to lead off the, feedback. In our case study, Patty gave an awesome presentation, but she did not get the sale. So we pick up at:

Excellent job Patty but; the customer said that they needed to check out other suppliers before they made their decision. It might be a good idea to ask your salesperson what she feels she did wrong. If she says that she felt the customer needed to compare before they bought, you can tell her that they would have made a decision if she had SOLD them on the product by offering a solution to satisfy their real need behind the want.

When employees start getting feedback, they feel they are part of the company. Employee, recognition plays a huge part in boosting performance and maintaining high levels of engagement. It is also one of manager’s best tools and an important part of organizational communication.When done regularly, feedback, stops being a thing to be anxious about and becomes another part of your work.

Never forget that, feedback, is a two-way communication. Your suggestions, like any other opinion, can be right or wrong. Provide a chance for discussion. Show that you are as willing to listen as you are to share your opinion.

Getting, feedback, to your, employee feedback, may sound silly at first, but we never get better by ourselves. We always need a new perspective to assess things objectively. Take note of what kind of feedback works and what doesn’t.

As a rule of thumb, good managers are good listeners as well. Need a hand? Lend an ear.

Offer Constructive, Feedback

Keep in mind the basic human psychology. People respond better to positive information, so always open your, feedback, with praise and then continue with constructive comments. In no way does this mean you have to sugar-coat your opinion, but there is a reason we still use the idiom “take the bitter with the sweet”.

Not wanting to be too negative is a commendable thing. But you have to keep in mind that, according to Gallup study, employees who get predominantly negative feedback are 20 times more likely to be engaged than those who get no, feedback, at all.

 

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The meat in the sandwich, feedback,  method: Excellent Job with the presentation Patty, but the customer did not buy. I believe the reason is because you did not identify and therefore could not offer a solution to the real need. The customer told you they needed to purchase a new computer system because their old system does not give them enough storage capacity. Your presentation focused on listing our product with features highlighting our iCloud storage. If you had qualified the customer more thoroughly and understood why they needed more storage, you could have tailored your presentation to highlight the unique features of our product to satisfy the real need and eliminated our competitors.

I have a suggestion, for the next month, when you meet with customers for the first time, I want you to really understand their needs behind the want. Ask questions like “I understand your need to have more storage. What would more storage really give you?” The customer may say, something like “We would be able to look back at data for 5 years and understand our customer’s buying history. We also would be able to really identify trends and analyze what worked and what did not work.”

 

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No sandwich is complete without the bread at the bottom. So you end with encouragement. To finish off your, feedback, you could say something like “You can become the star on this team, you just need to tweak your qualifying questions to understand the customer’s needs and you will see your close rate shoot through the roof.”

This sandwich model is the best way to give, feedback, to your subordinates. It motivates instead of deflates!

Additional Resources 

https://blog.myhelps.us/coach-myrna-7-ways-to-get-unstuck-from-old-patterns/

https://blog.myhelps.us/we-can-all-be-the-authors-of-our-own-lives/

 

Who is Tending your Mind Garden?

 

As a gardener of your, mind, you have to be vigilant about tending your, mind garden. Imagine your, mind, as a garden. Positive thoughts are the beautiful flowers that brighten your life. Negative thoughts are the ugly weeds that spread and suffocate your happiness, by cutting off sunlight. Just like plants we need sunlight to thrive.

All that we are is the result of what we have thought. The mind is everything. What we think we become.” ~Buddha

Negative thoughts can take the form of fear, self-doubt, guilt, anger, blame, insecurity, prophesying or any thought that makes you feel bad! 

Garden your, mind, to kill the ANTS, Automatic Negative Thoughts

 

Fear  – defined as false events appearing real, is the number one reason that we don’t achieve success in this life, it grows when we don’t tend our, mind garden. Fear of the unknown, that feeling of uncertainty. Our, minds, spin tales of past events when we failed or of someone we knew who failed.  One way to Kill this, automatic negative thought,  or weed in our, mind garden, is to imagine what is the worst that could happen. If you hate your job and are afraid to leave for fear that you would be able to find another job that pays as much or more than you are making now; talk back to this fear and say that you are skilled and you would so get another job. If the worst that could happen is that you run out of money and can’t eat or become homeless; then you plan ahead and either find another job before you quit or acquire the necessary skills to get the job you want. Doing nothing because you are afraid should never be an option. There is also a positive side to this ANT or weed in your, mind garden.

If you are afraid of losing something be it your spouse, your job, your home; it tells you that these things are important to you and that you should do the necessary due diligence to keep them. For example if you fear losing your spouse, then you should work on keeping the marriage fresh, you should keep yourself attractive and don’t let yourself get to 300 lbs and you should serve your spouse and make them feel special.

 

Self-doubt – or lack of confidence is a very powerful, automatic negative thought, or weed that could unchecked in your, mind garden. One of the most essential character traits to have is confidence. It is sexy and it allows you to command attention. When this, automatic negative thoughts, is telling you that you are not good enough, you will not get that promotion because you don’t have a degree for example; talk back and tell it that you are the best person for this job and that it is their loss if they don’t hire you. Tend to your, mind garden and pull up this weed.  If you don’t, you will never move from where you are today. You will never be an over achiever or the top sales person on a team! You need self-confidence to achieve success.

Guilt –  guilt is a result of your conscience in your, mind, telling you that you have violated your own core value. It is telling you that you did something that is moving you away from your predetermined goal. You can pull up this weed from your, mind garden,  by telling yourself that you recognize your mistake and that you have forgiven yourself. Don’t let the guilt and shame arrest you and keep your, mind, in bondage.

Anger – Anger ANTS, automatic negative thoughts,  keep telling you that someone had no right to do something. The more you think about it, the angrier you get. Psychologists say that anger is like an iceberg, what you see is just the tip but there is more ice for miles below the surface. If you are conscious you have an Anger Management problem, then you should understand (with the help of a Therapist) what is causing your anger.  You can pull up this weed from your, mind garden, by telling this , automatic negative thought, that you cannot control what someone else does; the only person you can control is yourself.

Blame – this, automatic negative thought, can be very destructive. When you blame others for the results you are having in your life, you assume the role of the victim. As the victim, you have no power to facilitate change. You pluck this ANT from your, mind garden, by becoming a player. As a player you take back control. Regardless of what the dealer is showing, you can still win! You are not the product of your circumstances. Everybody has a story, it is how you handle adversity and challenges that define and grow you.

Prophesying – the prophesying, automatic negative thought, talks to you about what it knows about the future! It tells you things like “you are never going to close that sale”. “The customer is going to string you along and they will never buy” or “it is never going to work out”. You remove this ANT from your, mind garden, by declaring that you cannot predict the future. You do not have a crystal ball!

My, Automatic Negative Thoughts, generally take the form of conversations. These ANTS usually starts crawling when I get a trigger. You know what happens when you step on an Ants nest? The Ants all run out at the same and start attacking, they bite! Tony Robbins teaches about anchors and how to replace the negative ones with positive ones. If you have this problem you should check out his book “The Power Within“. The way I handle these, automatic negative thoughts,  is by shaking my head when I become conscious that they are crawling around. I physically shake my head like I am trying to shake them off me, then I bring my attention to my breathing for a few minutes. If they come back again and they usually do, I download them in my journal and that usually takes care of the problem for me and frees my, mind.  This is how I tend my, mind garden. 

I tend the Garden of my mind by becoming Conscious of the thoughts that make me feel bad!

Positive thoughts on the other hand are like flowers, they beautify your gardens and bring smiles to anyone who stops and pays attention to their beauty; in a similar way positive thoughts make you beautiful to anyone who you have interpersonal relations with. But the beauty of positive thoughts is that they make you feel good. It is not only sex that makes you feel good!

Tending to the garden of your, mind, is an ongoing process.

I’ve seen firsthand how dangerous it is to let the weeds of negative thinking take over your, mind, and just like in your natural garden the weeds thrive more than the flowers or plants. In a similar way when you allow the, automatic negative thoughts, to run free in your head; they snuff all the joy out of your life. All you see is darkness, because they are blocking the sunlight from getting in! Let’s look at a garden metaphor to bring an awareness of what happens when weeds take over a garden. Left alone the weeds flourish, creating a dark, tangled mess.

Is your, mind garden, full of weeds?

 

This morning I stepped outside and noticed one of the largest weeds I have ever seen. I didn’t notice it before because it looked like a tree. It had a trunk, and was taller than the other flowers. I thought to myself; how on earth could a weed grow so strong and big?  The answer is simple:  their purpose is to take the nutrients from the plants, so they get big when your plants become weak and die.

So it is too with your, mind: An unattended, mind, can create havoc for you because your, mind, is amazingly receptive to whatever suggestions may be dropped into it. It has been said that the subconscious mind cannot take a joke. This simply means that whatever belief is introduced to it, it takes seriously as an instruction to grow that thought-seed into a full-blown plant–be it a rose or a weed, and it can’t tell the difference.

How to plant positive seeds in your, mind garden

When you stop and consider how many thought-seeds are purposefully planted in your, mind garden, on a daily basis, it may cause you to tend to your mental garden with a bit more regularity. This is in addition to all the seeds that were planted in your mind unconsciously. As you listen to the radio, watch TV or even sit in a restaurant where others are talking, your mind hears it ALL, irrespective of whether you are conscious of it or not. Given what’s going on in our world today with all of the talk that comes from fear and anger, this is a vital point to grasp. Even when you engage in gossip or negative conversation with or about others, your subconscious mind hears it all. Be careful of the seeds you let in.

A, mind, expanded with an implanted thought cannot be returned back to its original form.  Leonardo DiCaprio starred in this complicated movie called “inception”, the implantation of another person’s idea into a target’s subconscious.[Hollywood understands this concept. The only way to avoid this type of mind pollution is to be consciously focused on positive activities and limit news and gossip.

There are some companies that have a zero tolerance for gossip. They treat it like a cancer and remove the gossiper immediately.

The action you and I need to take is clear isn’t it? It has been proven that the human mind thinks thousands of thoughts a day. Instead of planting a mixed bag of thousands of various seeds, from fearful to simply confused and unfocused thought-seeds, which will require a full time gardener to pull up the weeds, why not specialize in planting one or two types of seed? Plant thought-seeds about yourself and others that are rooted in reverence and loving-kindness.

Plant seeds that focus on God’s Presence at the center and circumference of all you say think and do, at work, home, or play.

Be mindful…be skillful in the seeds you plant and how you nurture them. Your life is your garden; keep the weeds out because that is one way in which you can personally beautify our world. You owe that much to yourself and to those who receive the benefit of  the seeds you plant along the way.

Additional Resources

https://www.priorygroup.com/mental-health/anger-management/symptoms-of-anger-management

https://www.psychologytoday.com/us/blog/inviting-monkey-tea/201812/fear-false-evidence-appearing-real

 

https://blog.myhelps.us/principle-4-have-a-positive-mind-set/

Seven Ways Spirituality Helps Fulfillment of Dreams

Fulfillment of Dreams

For the soul, spirituality, is how it chooses  to evolve through physical life. While we are incarnate, pursuing our, dreams, we can follow the path to,  fulfillment.  We are both the source and the recipients of the gifts of the Universe and God.

Spirituality, and awakening is natural. The process is similar to waking up in the
morning and opening your eyes to the light. Your light is personal to you
expressing your inner vision.

Dreams, come true by merging your inner and outer life. We all have wishes and, dreams, to fulfill. For, spiritually, to be valid, it must be useful in bringing, fulfillment.

There are seven levels of, fulfillment. When you are fully connected to the light of being, which is the light of the self, your light shines beyond all things on earth, beyond the highest heavens. This is the light that shines within you!

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Seven Levels of, Spirituality and Fulfillment

1: The level of Pure Potential – We are in our essential state pure, consciousness. Pure, consciousness, is pure, potential energy. It is the field of all possibilities and infinite creativity. When you discover your essential nature and know who you really are, in that knowing itself is the ability to fulfill any, dreams, you have; because you are the eternal possibility, the immeasurable, potential energy, of all that was, is and will be! One way to access these, spirituality gifts, is through the daily practice of silence, meditation and Life Coaching.

2: Fulfillment, from Giving – Your body, mind and the Universe are in constant and dynamic change. Stopping the circulation of, potential energy, is like stopping the flow of blood. Whenever blood stops flowing, it begins to clot, to stagnate. That is why you must give and receive in order to keep wealth, affluence, love, respect …or anything you want…Circulating in your life.

I practice not only giving to God, but, giving to the homeless, and everyone I meet. It could be a smile, a compliment or a prayer. The most powerful forms of giving and, spirituality, are the non-material. The gifts of caring, attention, affection, appreciation and love are some of the most precious gifts you can give or receive for, fulfillment.

3: Fulfillment, from Sowing and Reaping – Everyone has heard the expression “whatever you sow, you shall reap”. It is obvious that if we want to create happiness in our lives, we must learn, sowing and reaping.  Sowing the seeds that will grow Happiness. Therefore, we must life consciously, making good choices because, the law of sowing and reaping, is finite.

Whether you like it or not, everything that is happening to you at this moment is a direct result of the choices you’ve made in the past, sowing and reaping.  You cannot alter the past, but you can make the choice to design your future. Start now with the help of a Spiritual Life Coach. The more you bring your choices into the level of your, consciousness, and  awareness, the more you will make those choices which are spontaneously correct for both you and those around you.

Soundcloud Transform your mind podcast
Transform your Mind Soundcloud podcast

4: Fulfillment, from Love – When you seek money and power for the sake of the ego, you spend energy chasing the illusion of happiness from material things, instead of enjoying the happiness of the moment. On the other hand, when your actions are motivated by love, your energy multiplies and accumulates and the surplus can be channeled to create anything you want; including unlimited wealth and optimal levels of, spirituality.

5: Fulfillment, from The Desires of your Heart -The whole Universe, in its essential mature, is the movement of energy and information. You can consistently change the energy and information of your own Quantum mechanical body and therefore influence the energy and informational content of your extended body…your environment, your world… and cause things to happen.

In other words “You become what you think about, most of the time”. The quality of your intention on the object of your attention will orchestrate an infinity of space-time events to bring about the outcome intended. So, never, never give up on your dreams.

6: Fulfillment, from Detachment – Detachment, does not mean you give up the intention to create your desire. Instead, you give up your attachment to the result. The moment you relinquish your attachment to the result and just believe that it will be yours; you will have that which you desire. Detachment, is based on the unquestioning belief in the power of God.

Detachment, is also synonymous with wealth, consciousness, because with, detachment, there is freedom to create. True wealth, consciousness, is the ability to have anything you want, anytime you want and with little effort. Start creating your wealth. Call for a free consultation

7: Fulfillment, from being on Purpose – We have taken manifestation in physical form to fulfill a purpose. There is something that you can do better than anyone else in this whole world. There are also unique needs. When these needs are matched with creative expression of talent, there is a spark that creates affluence.

Expressing your talents to fulfill needs creates unlimited wealth and abundance. It is said that “who you seek, is seeking you” my talent is to HELP you in discovering your purpose and fulfilling your destiny by creating awareness, discovering your essential nature, making conscious choices and co-creating for you and your loved ones.

Spirituality, and Mental Health

Many researchers have demonstrated that, spirituality, plays a significant role in the lives of people, their thoughts, and behaviors. The effect of, spirituality, on mental health has been reviewed. In order to make further advances in the field it is becoming increasingly important to

(a) acknowledge the differences between the different religions;

(b) develop context-specific definitions of, spirituality, namely define, spirituality, in the context of a particular faith; and (c) construct the studies that will evaluate, spirituality, according to the context-specific measures. This approach will enable us to carry out comprehensive studies of analytical and comparative nature, and generate groundbreaking results in this research field.

Additional Resources 
https://chopra.com/articles/the-law-of-pure-potentiality

https://innerself.com/content/personal/spirituality-mindfulness/mindfulness/6071-pure-potentiality.html

https://blog.myhelps.us/sex-and-spiritual-energy-the-tree-of-life/

https://blog.myhelps.us/transform-your-mind-personal-development-podcast/