Emotional intelligence, can be measured but, emotional resilience, is how you emotionally utilize all those components to say – okay life is throwing me a bit of a curve ball at the moment. How do I work with it? I don’t like the situation that I find myself in, but what do I do? If you don’t do anything you’re going to fall over and that’s not being, resilient.
My guest today is Robin Hills, author of The Authority Guide to Emotional Resilience in Business: Strategies to Manage Stress and Weather Storms in the Workplace.
Robin has over 35 years business and commercial experience, helping executives and leaders develop, emotional resilience, through increased self-awareness and understanding of others.
Listen to the full episode Here:
Robin’s focus is on supporting personality and behavior in business, based on the everyday application of, emotional intelligence. He is the director of Emotional Intelligence (E.I.) for Change. A company specializes in training, coaching and personal development focused around, emotional intelligence, positive psychology and neuroscience.
His educational program on, emotional resilience, and, emotional intelligence, are used in educational establishments in South Africa, India, as well as over 5000 students in 125 countries.
Introduction to Emotional Resilience
Myrna: Emotional Intelligence, and, emotional resilience, in the workplace is a big topic, because we know that a lot of our stressors come from working with people in the workplace. It’s not necessarily your spouse or your children or immediate family, but in the workplaces where we have the most stress and learning how to maneuver that with, emotional intelligence, or, emotional resilience, is actually a great skill.
Myrna: What does, emotional resilience, really mean and what was your journey into becoming an expert at it?
Emotional Resilience Starts Building at Home
Robin: I just want to say that, emotional intelligence, or, emotional resilience, in the workplace is going to be affected by what’s going on with your partner, what’s going on with your children, what’s going on at home, because these are going to drive your, emotions. So that when you’re at work, you don’t leave those, emotions, in the trunk of your car, you don’t leave them in the parking lot, you take them into work with you and they’re going to influence the way in which you engage with people.
The Accident Lawyer is a short comedy film by Atlanta Director Warner Knowland. This film is about an accident law firm. Angie a paralegal gets assigned to a commercial which she has to complete within a week. With her bar exams coming up can she get the job done? Watch this comedy on https://vimeo.com/ondemand/accidentlawyer
What Is Emotional Intelligence?
Emotional Intelligence, is the way in which you utilize your thinking with your feelings in order to make good quality decisions and build up authentic relationships. If you are awash with unpleasant, emotions, because of circumstances that are happening outside of work, you’re not really going to be in a good place, to have a jolly happy relationship with the people that you work with; particularly if you undergo levels of conflict with them and that’s going to mean that you’re not necessarily going to make the best decisions.
Those with a higher degree of, emotional resilience, can handle the stresses that come with daily life more effectively and calmly. They are also able to manage crises more easily. Fortunately, emotional resilience, is a trait that can be developed. In fact, it’s a trait that is worth developing for many reasons, not the least of which is that it can transform your life and your experience of, stress in the workplace.
Parents would you like to teach your children the bible as they eat at the table? Introducing Yah’s Manna™ a Biblical Tableware Set for Children, including a plate, bowl, cup, fork, spoon and best of all a coloring food-grade silicone placemat, that your child can use to color on and learn the Bible.
Yah’s Manna™ was first discovered by former NBA player, Jamal Sampson and his wife, Angela trying to come up with ways to teach their children about the Bible. The founders based this idea on the verse mentioned in Proverbs 22:6, “Train up a child in the way he should go; even when he is old he will not depart from it”.
“Through our products, we want to encourage the fruits of the Spirit into each of our teachings through the classic stories we’ve display”
Explore more at www.yahs-manna.com
How to Build Your Emotional Resilience
How did become an expert on, emotional intelligence? I was doing a sales job (a very high pressured sales job) within the pharmaceutical industry in and around the teaching hospitals of Central London and I recognized that my, emotions, drove the way in which I engaged with people. Interestingly enough their, emotions, drove the way in which they engaged with meat the time, that was at the end of the last century where nobody had heard of, emotional intelligence.
It wasn’t until the mid 90’s when the first books were published on, emotional resilience, that I suddenly realized, this was what I‘ve been searching for all my life. I asked my self what can I do in terms of working with this idea and concept?
At the time I hadn’t got much more experience than a lot of sales experience and a bit of management experience. So, it was really a case of building that experience, just getting more experience working with people, influencing, persuading people and understanding how they engage.
Myrna: A lot of times, emotional intelligence, has to do with learning to navigate that situation because a lot of times, nothing is wrong with you, but you have a boss or someone that you have to learn to intelligently deal with them.
Would you like to learn how to manage grief in easy-to-follow steps? Then you are invited to the Grief Management Made Easy Series with D. Rowe, Christian Grief Coach, Author & Educator, Sundays 5 pm to 7 pm starting October: 24, 31 & November: 7, 14, 21, 28.
Early registration is from October 10 to 16 and is $20 after that the registration fee is $25.
In this series you will learn how to use efficient strategies to mitigate the impact of grief and navigate your emotions successfully. Learn the biblical perspective of grief and God’s care and love for you.
Register for this event at https://greatnessvalley.com/registration
Emotional Intelligence Test
Myrna: Is there an, emotional intelligence test?
Robin: The word “test” is not quite right, but people call it a test. Let’s go along with this, I prefer to call it an assessment or an inventory. because a test, it implies that there are right answers and there are wrong answers.
However, I will say that the word test is widely used when we’re talking about, personality tests, and a lot of psychologists will refer to their instruments as tests. So, the answer to your question is – yes, there are quite a few, assessments, or, emotional intelligence test. Some look at measuring abilities, some look at measuring competencies and some mix the two together.
My preference is to look at one that mixes the two together and I’m a great fan of what’s known as the, EQI 2.0, the Emotional Quotient Inventory 2.0. There are other good, emotional intelligence tests, available, but I like that one because it’s got a 360 view.
“Happy Jimtober, everybody” This next song is by artist “BTS Jimin” and is called Filter. Stream on Spotify.
Personality Assessment Test
The, EQI 2.0, generates a leadership report and there are a wide variety of norms which means that we can select out western managers who are middle aged, between 30 and 40 and identify how people perform against that group.
We can look at a South African norm and see how people perform against that group. The, EQI 2.0, is the most widely used, assessment test, across the world.
Myrna: What exactly are you looking for when you’re doing this, emotional intelligence test?
Robin: Ideally, we’re looking for a sweet spot which is about seven or eight points which suggests that there’s room for improvement, but people have got that level of competency – that ability when it’s appropriate and when the circumstances are right for them to express themselves in that way.
Dr. Ward is a licensed Psychologist working in Pittsburgh, PA. His new podcast INTO THE FIX discusses the mistakes people make in their lives and offers tips on how to avoid making these same mistakes in your life. Each episode ends with concrete actions you can take to begin implementing change in your life.
INTO THE FIX cuts through the noise and provides insight you can use in 10 minutes or less.
Download and subscribe to Into the FIX on Apple podcasts or wherever you get your podcasts
The Authority Guide to Emotional Resilience
Myrna: In your book “The Authority Guide Emotional Resilience in Business”, you’re combining, emotional intelligence, and, emotional resilience. How are they related?
Robin: Really interesting question because surprisingly, emotional resilience, itself is not a part of an, emotional intelligence, framework. Resilience, is about sticking to something to a certain extent that is measured in the, emotional intelligence assessment.
What we need to do is just to understand what, resilience, is. It’s a component of, stress management. Stress management, is part of, emotional intelligence, particularly if you’re looking at the, EQI 2.0, inventory. It will measure how you, manage stress. it will look at your, stress tolerance, to a certain extent that could be called your, resilience.
If you’re like me and care about your skin’s health and what you put on your skin, then I have the perfect solution for you. Check out COCOBENA an all-natural handcrafted skin care line that helps you achieve a radiant skin by clearing and healing acne, hyperpigmentation and eczema, and leaves you with glowing skin all year around.
One thing I hate is when I have an important event and a pimple wants to pop up on my face and tag along on my journey then leave a dark mark behind when it leaves. The solution is COCOBENA. Get your products today by visiting www.cocobena.com follow us on Instagram @coco_bena.
How to Build Your Resilience
If we look at what, resilience, is, resilience, is not what most people think. It’s not about bouncing back, that’s not what, resilience is. Resilience, is having a realistic understanding of the situation that you find yourself in and accepting that things cannot always be brilliant all the time.
Having a kind of realistic optimism that life is good, life is meaningful – that’s an important component of, resilience. Then it’s having the adaptability, the flexibility and the creativity to make the most of the situation and put things to different uses in order to help you to grow and develop through the situation that you find yourself in.
Your Business Growth
- Business Management
- Social Media
- Customer Relations
How Emotional Intelligence and Emotional Resilience Differs
Now a lot of those can’t be measured in the same way that, emotional intelligence, can be measured but, emotional resilience, is how you emotionally utilize all those components to say – okay life is throwing me a bit of a curve ball at the moment. How do I work with it? I don’t like the situation that I find myself in, but what do I do? If you don’t do anything you’re going to fall over and that’s not being, resilient.
In her book Splinters of My Soul Author Kimberly Morton Cuthrell answers the question… How deep is the bond of siblings when one’s career, marriage, life and darkest secrets are on the line .
Splinters of my Soul tells of The heart-wrenching story of six little girls with horrifying injuries that leads to a gruesome murder in Cloverdale. Tiffany Brown-Carson’s world comes crashing down jeopardizing her medical career and revealing things better left unsaid.
Against the wishes of the local police, her brother, Tony Brown, begins a painstaking search for the truth. His relentless actions uncover a chilling secret forbidden by his sister and evidence of massive corruption from low-ranking officers to as high up as the Chief of Police.
Pick up your copy of Splinters of My Soul now available on Amazon
Mental Health is a component of emotional resilience
I think it’s also important to say here that people have got to look at their, mental health. If people are undergoing severe, mental health, issues there is absolutely nothing wrong with that. They’ve just got to seek the support that they need whether it’s clinical or medical support. It could be support from family or friends or a therapist.
It’s getting the support that they need to see them through that awkward patch. There is nothing wrong with having a, mental health, issue.
Myrna: Let’s transition into, stress, your book also deals with, stress. It’s part of the title. What are some of the, strategies to reduce stress, in the workplace using, emotional resilience?
Inside Out Creations features designs by formerly incarcerated individuals who deserve a second chance. Proceeds from the Inside Out Creations helps 4 organizations whose mission is to help reduce our community’s re-ci-di-vism rates.
We would love you to become part of the movement and wear designs to support our formerly incarcerated.
Visit the website at www.insideoutcreations.store and use discount code: atlanta for 30% off your purchase.
Using emotional resilience for stress management
Robin: I think one of the easiest and quickest ways to reduce, stress, is to understand your, emotions, and to recognize what, emotions, you are feeling and the impact that they are having upon you. Now, emotions, are emotions. There’s a lot of nonsense said about positive and, negative emotions. We can’t label, emotions, as positive or negative.
We’re experiencing, emotions, for a reason and the important thing is to understand the information that these, emotions, are trying to convey to us. If we’re feeling angry why are we feeling angry? What is it that we need to do in order to work with that anger?
A negative way of utilizing that anger is to bottle it up, and let it get worse or to go and take it out on the wrong person (your partner, your children, the cat or your subordinates in the workplace). That is not effective, stress management.
Do you Use social media to market your business, and Not sure how to use to gain followers or sell your products? Then SOCIAL MEDIA 101: AWAKENING THE DINOSAUR: How to Use Social Media Platforms. Where, What, and How… A Beginner’s Guide By Daniel Zane Bryan is your answer.
This book will help you navigate through digital sites and platforms such as Facebook, YouTube, WhatsApp, Instagram, WeChat, Tumblr, Twitter and more.
For each site, you will learn what the application is and will be provided a quick user’s guide. By the time you are finished reading this reference guide, you will be more familiar with how to navigate your way around 11 social media platforms.
Pick up your copy of SOCIAL MEDIA 101: AWAKENING THE DINOSAUR: How to Use Social Media Platforms. Where, What, and How… A Beginner’s Guide. Today on Amazon
Amazon Link: https://www.amazon.com/dp/B09873GWQR
How Leaders Use Emotional Intelligence
Myrna: If I’m a leader with, emotional intelligence, I would understand that change is a process and I wouldn’t get upset if there’s a lot of push back from people who are objecting to change. I would understand that it’s a process and sooner or later they will accept change. In the meantime, how do I guide them?
Robin: I think the most, emotionally intelligent, way of dealing with change is finding out what everybody needs and what everybody wants, because some people will need a lot more guidance than others. What I need will be different from what you need.
A good leader will actually adapt what they do and how they communicate with staff. A lot of leaders don’t have that time and are not prepared to put that level of investment into their employees.
What if I told you that you can Increase Sales Dramatically for your Business, and it won’t cost you an Arm and a Leg? Hi, I’m Robert Hudson, from IncreaseSalesDramatically.com. I want to help you attract more customers organically by getting you to the top of online search engines without the ridiculously high price tag of online or offline advertising. Learn more by going to my website: IncreaseSalesDramatically.com.
Emotional Intelligence and Stress Management
Myrna: Can you use, emotional intelligence, to, reduce stress? Is there a way you can think your, stress, away?
Robin: Yes, but to a certain extent. It’s also all about, self-awareness; it’s a fundamental component of, emotional intelligence. So, it’s having this knowledge about yourself:
- What are you good at,
- Are you utilizing your strengths,
- Do you know your liabilities,
- What are the obstacles that usually prevent you from succeeding?
I‘m not a great advocate for working with liabilities and weaknesses and trying to change them. I look at what you are good at? What makes you really special? I try and get more of that good stuff because if you can do it well, strangely enough all those weaknesses and liabilities disappear.
Into the woody hills Book
In this technology filled world, it is easy for our kids to get lost in the video games, internet, and so on, such that they forget just how beautiful the world around them is.
Does this sound like your little ones?
Would you want them to change their perspective so that they can see that the world is full of so much richness and beauty?
If this is so,
Embrace This Storybook Which Will Resonate With Your Kids And Teach Them That There Is More To Life Than Just Screens!
https://www.amazon.com/dp/B09D8M53F9 (English Version)
https://www.amazon.com/dp/B09D8PNP9S (Spanish Version)
Using Emotional Resilience to Manage stress at work
Myrna: When you’re at work, the things that you can control is yourself. You can’t control someone else, you can’t control the situations. If your company decides to move their headquarters and go to a different state there’s nothing you can do about that. All you can do is use your, emotional intelligence, to decide whether you’re going to go or you’re going to stay.
Myrna: Tell our listeners about your book.
Robin: My book is called the “Authority Guided to Emotional Resilience in Business Strategies to Manage Stress, and Weather Storms in the workplace” and of course it can be found on Amazon. I was very pleased for it to be published under the authority guide series, because it actually shows the level of authority behind the messages that are within the book.
But, if people are not interested perhaps in reading a book, I‘ve actually converted the book into an online course.
Vignettes of the Possibly Dying is a collection of spiritual prose, poetry and meditations by Australian author KB Eliza.
KB Eliza started to write stories the year she tried to live in a treehouse. That year was an unusually wet one, with thunder that made her dog shake. As a young child, she loved to escape into the dimension of storytelling. Vignettes of the Possibly Dying are stories about faith, hope, and a strong notion that there may be more beyond our world than we can perceive.
People are loving this book. One review said: Must have book.
Raw emotional honesty that made me rethink about different perspectives on spirituality and other preconceived ideas I held. I have have ordered more for Christmas gifts.
Another said: A must for those searching for peace and clarity. A collection of poems that reassure spark, thought and ignite change.
Pick up your copy of Vignettes of the Possibly Dying on Amazon or by visiting https://kbeliza.com/
Emotional Intelligence for change Course
You can actually go along and watch short little videos around each of the topics. You can look at those in terms of self-paced learning, so that’s another alternative. If people go to , you’ll be able to find the course there. People can download, and get a free, Emotional Intelligence Book.